FAQ

Questions?

What's included?

Our standard package includes a year’s worth of story prompts for one storyteller, unlimited collaborators, and one credit for one color-printed hardcover book (up to 200 pages). Shipping in the United States is included in the purchase price.

You can buy additional copies of your book for $69 each.

Why is is there a subscription?

Our standard package includes one full year of access to our platform, including all the features that allow you to collect stories. If you want to keep collecting stories after the first year, you can renew your subscription ($99/year or $12/month) to record new memories and create new books.

But don't worry - you don't have to renew. Even with an inactive subscription, you can still view all of your family's recordings, each of which can be downloaded at any time.

What if Remento goes out of business?

That's certainly not our plan! However, your precious memories documented on Remento are too precious to risk. That's why we make it so easy to download any of your recordings, photos, or written stories from our website at any time. This way you can save them locally on your favorite device, or add them up on your family's cloud storage account (e.g., Google Drive, iCloud, DropBox etc.). You can learn more about our commitment to protecting your data here.

What exactly gets printed in the book?

Remento’s transforms transcripts of a storyteller’s recordings into writing based on your preference. Select either cleaned-up transcripts (i.e., “ums” and “ahs” removed) or let Remento’s Speech-To-Story™ technology turn their reflections into a beautifully written story.

Where does Remento ship?

Shipping in the United States is included in your purchase price. For an additional fee, Remento can also ship books to Canada, the UK, Ireland, Australia, and New Zealand. Learn more here.

What language does Remento support?

Remento’s Speech-To-Story™ technology currently supports English and Spanish, with more languages on the way soon!

Can I download my recordings?

Of course! You can download your recordings at any time.

Is Remento really private?

Yes, everything created with Remento is private by default, meaning you control who sees your content. All recordings are encrypted in our database and communication between your browser and our platform uses secure protocols. You can learn more about our commitment to protecting your privacy here.

What if I'm not satisfied?

We offer a 30-day money-backed guarantee if you're not 100% satisfied with your purchase.

Can grandparents really use this?

Yes! Recoding a story with Remento doesn’t require any downloads, logins, or passwords. That's why so many of our customers 85 years (young) and older recommend Remento to their friends.

Can I send more than one prompt per week?

Yes! While Remento sends one prompt per week by default, you have complete control over the pace. Your storyteller can answer multiple prompts whenever they feel inspired, and family members can add custom questions or upload photos to spark additional stories at any time. Some people finish their entire books in just a few short weeks!

Read our full FAQ